These Terms and Conditions outline the rules and regulations for using the services provided by Narigem Cleaning Services. By booking our services, you agree to the terms outlined below.
1. Booking and Payment
All bookings are subject to availability and confirmation by Narigem Cleaning Services.Payment is due upon completion of services unless otherwise agreed in advance.For recurring services, payments must be made according to the schedule agreed upon at the time of booking.Late payments may incur additional charges.
2. Cancellation and Rescheduling
Cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled appointment.Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of 25%.If Narigem Cleaning Services must cancel or reschedule due to unforeseen circumstances, we will notify you as soon as possible and reschedule at a mutually convenient time.
3. Scope of Services
Services provided will be as outlined during the booking process or in the service agreement.Any additional tasks not included in the original agreement must be requested and may incur additional charges.Narigem Cleaning Services reserves the right to decline unsafe or hazardous tasks.
4. Access to Property
Clients must provide safe and adequate access to the property for our cleaning team.If our team is unable to access the property at the scheduled time due to locked doors or other issues, a lockout fee of $100 may apply.
5. Liability
Narigem Cleaning Services is fully insured and will take all reasonable precautions to avoid damage or loss.Any damages caused by our team must be reported within 24 hours of the service.Narigem Cleaning Services is not liable for pre-existing damages, wear and tear, or the movement of fragile or valuable items that have not been disclosed in advance.
6. Satisfaction
GuaranteeIf you are dissatisfied with any part of the service, you must notify us within 24 hours. We will address the issue promptly by either re-cleaning the area or providing a solution.Refunds are issued at the sole discretion of Narigem Cleaning Services.
7. Eco-Friendly Products
We use eco-friendly and pet-safe cleaning products unless otherwise requested by the client.Clients requesting specific products or supplies must notify us in advance and may be required to provide them.
8. Health and Safety
Our team adheres to all health and safety regulations while performing services.Clients must inform us in advance of any potential health hazards (e.g., mold, pests) that may affect our team.
9. Confidentiality
Narigem Cleaning Services respects your privacy. All information shared with us is kept confidential and is used solely for providing services.
10. Changes to Terms and Conditions
Narigem Cleaning Services reserves the right to update these Terms and Conditions at any time. Clients will be notified of significant changes.
Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us:
Email: [email protected]